FAQ's
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Can I drive the motorhomes?
Because the motorhomes are between 3.5-6 tonnes you will need a C1 licence or pre-1997 driving licence and you will need to take out appropriate insurance and we will need to see a copy. You can use your current car insurance company, or any other suitable insurer. If you need a recommendation, we recommend Adrian Flux. If you don't want to drive we will meet you at the campsite of your choice within 30 miles of Chichester and the motorhome will be all set up with table and chairs.
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What is the motorhome kitted out with?
All our motorhomes are equipped to a very high standard. All come with heating, hot water, shower and toilet, TV, fully equipped kitchen with all cooking utensils, bedding and towels. All outside tables and chairs . No extras charges. just turn up with your clothes and food (although for the first night, be assured we provide the basics so you can definitely get your cuppa brewed without hitting the shops). If you require anything else, please do not hesitate to ask.
What is the sleeping layout?
There is space for two adults in the double bed and a further space for one adult or two children depending on which motorhome you choose. If you are taking very small children we advise caution as there are no side railings on the beds.
What induction do you offer/are the motorhomes complicated to use?
When we meet you at the campsite we will show you how everything works.
What do I need to bring?
Everything is included so you just need to bring your clothing, toiletries, games…..
Do I need to use campsites with electric hook-up?
The motorhomes have solar panels and leisure battery which powers everything electric apart from the 240 volt 3 pin sockets – you need hook-up to use these. The battery usually lasts from 3 to 5 days or longer depending on the weather and your power usage.
Can I bring a dog?
Yes, we accept well behaved dogs. But they are not allowed on sofa or beds.
Are the campers non-smoking?
Definitely no smoking allowed in the motorhomes. Smoking is aloud outside.
Do the campervans have a radio, CD player, DVD player, or tv?
Yes, there is a stereo and a TV in each motorhome.
Where are you based?
Our office is run out of our office in Chichester, West Sussex
Where can we collect the motorhome from?
From our business unit in Oving near Chichester. Plenty of room to leave your car wile away. We will look after your car and keys just in case we need to move it.
What days/times can I start and finish at the campsite?
Collection days and times must be agreed with us on booking as this affects your rental cost. If your plans change we will do our best to accommodate you. Please note that we operate between 9am and 6pm.
Can I come and take a look at the motorhome before booking?
Yes no problem– but please call to arrange as the motorhome may be out on hire. We can send additional photos if that helps too. I live an hour away from my business address.
What is included in the rental tariff?
Everything except campsite fees.
What deposits are required?
In order to secure your booking you will need to pay a security deposit of £500. Full payment is required 28 days before the booking. If you book less than 28 days before hire begins, you will need to pay the full rental price upfront.
How do I pay?
Once you have reserved the dates you want we will send you an email with all the information you need about the deposit and how to pay by bank transfer. We can’t take payments in person or over the phone.
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What if I want to change my dates or cancel my booking?
If you want to change your dates or cancel your booking please let us know as soon as you can and we will do our best to accommodate you – but this will depend on when the camper is already booked out.
If you want to cancel your booking, the following will be forfeit:
More than 4 weeks before hire commences – booking deposit
4 weeks or less before hire commences – total hire charge
If you want to shorten your booking or change it in a way that reduces the rental price, we will only refund you the difference if you notify us 4 weeks in advance of hire commencing. No refunds will be given for early return of the vehicle.
If for any unforeseen circumstance the hire vehicle is unavailable the hirer will receive a full refund. We are not able as yet to supply an alternative vehicle.
We advise the hirer to obtain their own holiday insurance that can cover them for the costs of any cancellation charges.
What if I’m not happy with the motorhome/How do I complain?
SWCCH aims to resolve complaints within 28 days of receipt. Complaints must be made in writing to:
simonwickins@icloud.com
Complaints will only be handled if received within 28 days of the hire period ending.